terms of service

You will be sent an invoice after CAYA Art Space has delivered the service to you (to the contact email you have previously listed).

Payment is required within 48 hours of the service delivery and invoices can be paid by:

A) BPAY

B) Direct bank deposit using the details on your invoice. (You will use the invoice number as the reference when making a payment)

You will be sent a reminder if you have not paid your invoice by the due date. CAYA Art Space has the right to stop services and refer your case to debt collection if payment is not received.

(CAYA is not a registered NDIS Provider. This means that if your funds are NDIS Managed, you will not be able to use NDIS funding to pay for CAYA services and you will be required to pay privately.)

Information shared during sessions will be kept confidential between you and CAYA Art Space, except in cases where disclosure is required by law or where there is an immediate risk of harm to yourself or others.

If there are serious concerns about your safety, your child’s safety or the safety of others, it may be necessary for your therapist to share relevant information with an appropriate professional or service. In such cases, CAYA Art Space will strive to discuss the situation with you beforehand.

Email is the preferred mode of communication for therapists at CAYA Art Space. If you need to confirm, change or cancel an appointment, or update personal information, you can email info@cayaartspace.com. Clinical questions and issues sent over email will be deferred to the next session for discussion.

www.cayaartspace.com/helplines

*** CAYA Art Space is not a crisis centre. For urgent matters, visit this page to find mental health helplines: www.healthdirect.gov.au/mental-health-helplines

Any cancellations that happen less than 48 hours before the time of your appointment will be charged 100% of the appointment cost.

If you don’t show up to an appointment without providing any notice, you will be charged 100% of the appointment cost.

If CAYA Art Space defines a situation as an unavoidable emergency, your session fee may be waived.

If there are 3 instances of sessions being cancelled without 48 hours notice, CAYA Art Spaces is allowed to end the therapy services.

As part of your therapeutic journey, your therapist will keep notes after each session which are used to document your attendance and engagement in therapy.

Notes are made and stored in an electronic protected file and may also include quotes or photographs of work.

Therapy check-ins ensure that the therapy being provided is meeting your needs and will review what is working, what isn't working, any changes to make and future plans/goals etc.

These check-ins will generally be initiated by you therapist but you are welcome to initiate them yourself.

At times, it may be necessary for your therapist to consult with other health practitioners involved in your care. If this is to happen, your therapist will seek consent from you to contact appropriate health practitioners.

For online sessions, you are responsible for ensuring a stable internet connection, appropriate technological setup & equipment for participation and ensuring you attend in a private space to ensure confidentiality.

Any time therapy services can be ended by either yourself and/or your therapist. When possible, you will let your therapist know that you are seeking to end therapy services.

If it is appropriate, your therapist will offer a final session before ending and will endeavour to provide appropriate referrals.

You can send feedback or complaints to CAYA Art Space by sending an email to info@cayaartspace.com. If you would prefer to speak to another entity about your complaints, you can contact:

● Health Complaints Commissioner on 1300 582 113 or by visiting www.hcc.vic.gov.au

● NDIS Quality and Safeguards Commission on 1800 035 544 or by visiting www.ndiscommission.gov.au

● Australian, New Zealand and Asian Creative Arts Therapies Association (ANZACATA) by visiting www.anzacata.org/complaints-form